About IMG
IMG was conceived as a result of industry demand for short term contract skilled labour. A number of major industries needed crews of skilled tradesmen to undertake maintenance shuts and capital projects that invariably had critical time-frames and less than ideal working environments.
This kind of work required special people so IMG set out to establish a database of appropriately qualified personnel, differentiating themselves from other companies by providing high quality management and supervision of the tradespeople they supplied.
Building a robust set of process manuals and maintaining an unwavering focus on safety culture and procedures proved pivotal in the company's success.
Commencing at New Zealand Steel's Glenbrook site in 1998, the concept proved so successful that the company grew from being one of five providers to its current position as the biggest maintenance and shut contractor for New Zealand Steel.
IMG now provides services to other heavy industries and has an ever growing diversity of clientele.
Rigging and general labour resources have been added to the portfolio, and by recruiting with a strong engineering bias and recognizing the value of experience, IMG has successfully grown to include project management and project planning in its portfolio.
Safety First
Many companies have safety rules and procedures. However in the absence of an on-the-ground real-time safety culture, these procedures can be ineffective.
In heavy industry, where dangers to personnel and plant are ever-present, the absence of a faultless safety culture is potentially disastrous.
IMG has a genuine "safey first" attitude embedded into its culture and is vigorously endorsed by its senior managers. Whilst our safety record is admirable, the company does not rest on its laurels and constantly reviews and improves its safety procedures. Often, our safety processes demand much more from our own people than our clients require."
- ACC accreditation attained at Secondary, and Tertiary compliant for 80% of elements
- Extensive company safety system has mandatory compliance
- Full staff database of current certifications
- Extensive implementation of JSA (hazard identification and control) system
- Authorised to provide on-site safety training as required to NZS specifications
- Have promoted and established a "safety first" company culture
- Compulsory pre-employment drug and alcohol testing for all employees
- Random drug and alcohol testing often exceeding clients’ requirements
- On-the-job safety audits carried out regularly
Every Project On Time
IMG specialises in rapid response deployment of trades personnel (from 10-600 tradesmen), capital installations and longer duration major engineering project works.
- 99% of delivery times met for programmed maintenance shuts
IMG's business has been traditionally built on minimising customers’ production downtime. Consequently, the focus has been to reduce programme times and reduce costs for clients through:
- Detailed project planning
- High level work supervision
- Project management
- Exceptional success achieved particularly at NZS and Contact Energy through modifying shut plans
Budgeting processes
- Extensive use of fixed price costing
- Extensive use of open book, fixed margin invoicing
- Extensive use of ‘Target Price’ projects
- Extensive use of fixed rate labour invoicing
Quality Commitment
IMG has an unwavering commitment to quality and a driving belief that its strong quality ethic will grow the business. IMG’s work processes and procedures revolve around a comprehensive Quality Manual that is maintained and managed by a resident Quality Co-ordinator.
IMG has ISO 9001- 2008 accreditation. Four consecutive annual ISO audits have been completed with no corrective action issues.
The company has a resident weld inspector, CBIP qualified, Certified CWI welding inspector with additional NZOQ certificate in quality assurance.
The comprehensive reporting processes include:
- Programme and progress reports
- Full timesheet records by plant area
- Safety audit records
- Non-conformance procedure and record keeping
- Post project and shut analyses
- Root cause analyses
- Forensic engineering reports
- Financial as required
Continuous Innovation
By constantly questioning what we do, and reassessing processes, IMG can deliver efficiency and productivity savings that are shared with customers. This "win-win" scenario has been fundamental in growing strong and enduring relationships with all customers.
- Like so many critical industries, maintenance shuts are an investment in production efficiency and reliability, but minimising their duration is a key focus. IMG constantly looks for savings for its clients through questioning current practices. IMG has been instrumental in New Zealand Steel's cold mill maintenance shut being shortened from 12 hours to 8 hours and its mantle changes reducing from 32 to 20 hours at no cost to the client.
- IMG independently researched and trialled an alternative metal for the construction of high temperature critical plant in New Zealand Steel's iron making process. The innovation dramatically extended the lifespan of the plant which raised plant efficiencies and reduced costly maintenance downtime for the customer. A full production trial was approved and was a complete success. The new plant is now routinely installed as part of the maintenance programme.
- A review of weld test data prompted a proposal to change weld procedures for a key client. This resulted in weld test fail rates reducing from 11/14 to virtually no rejects at all. This new methodology has been adopted now as a SOP by our customer.
